GENERAL QUESTIONS
What types of payments do you accept?
Our shopping cart is set up to accept credit card payments (VISA, MC, DISCOVER, AMEX) via Paypal. You do not need to have a Paypal account in order to make a purchase. If you do have a Paypal account you can also choose to use your Paypal balance for payment.
Please note that we can not accept payments made with your checking account, such as an e-check.
We also offer installments with Afterpay and Buy Now, Pay Later with Sezzle. Please see below for more details on how Afterpay and Sezzle each work.
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on TACtile-Studio.net website.
Can I use Installments with Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See below for details on shipping times for our products.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on TACtile-Studio.net using Installments by Afterpay.
What products are not eligible for purchase using Installments with Afterpay?
Afterpay is not available on purchases of gift cards or service based products that do not result in a tangible final product, such as custom logo/branding design. If you are purchasing gift cards or service based products along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments with Afterpay?
Art Prints/Paintings/Custom Art:
We do not accept returns or offer refunds due to the custom nature of the majority of our artwork and the print-on-demand nature of our art prints. In the event an item is damaged in shipping we will assist in filing a claim with USPS as each package is insured for the full value of the product(s) in each order.
Sassy Snaps Return / Refund Policy
Returns are only accepted on broken or damaged jewelry and snap button items. No cash or credit refunds will be given. A replacement item will be sent to you. TACtile Studio will cover the cost of shipping for the return of the broken/damaged item(s) as well as the cost of shipping for the replacement item(s) to be sent. Returns must be postmarked within 7 days of the delivery date to qualify for replacement.
If you need to make a return please email us at: Terry@TACtile-Studio.net to obtain a return authorization.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
What shipping method do you use?
We ship all packages via USPS Priority Mail service. Packages to Canada are shipped via USPS Priority Mail International service. Priority Mail service offers package trackability, fast delivery times and insurance for your purchases. If you are located within 25 miles of our studio boutique zip code (44107) you can select local pickup at checkout and pick your order up from the studio during our regular hours.
Do you have a storefront or studio location that customers can visit?
Yes, we do! Our studio boutique just recently opened in August 2022. We are located in the Screw Factory / Lake Erie Building located at 13000 Athens Avenue, Lakewood, OH 44107. We are in Suite 209. You can find directions, hours and information on our Fall Open Studio events here: https://tactile-studio.net/newsite/contact/visit-the-studio/
ART PRINTS
What is the printing process for photographic art prints?
All of our designs are printed on Professional photo papers from HP, Epson and/or Kodak which all have an archival life of over 100 years when displayed out of direct sunlight.
Once I place my order how will I receive my product?
Our orders are printed on demand. Once your order enters our system it is reviewed, prepped, and processed for printing. Our standard service time for photographic prints is approximately 1-2 business days. Orders are then shipped from our studio via USPS Priority Mail, which is typically 1-3 days from shipping date. If you are located within 25 miles of our studio boutique zip code (44107) you can select local pickup at checkout and pick your order up from the studio during our regular hours once it has been received from our print lab.
SNAP BUTTONS & JEWELRY
What is Snap Button Jewelry?
Snap Button Jewelry is a fun and casual style of interchangeable jewelry that is quickly growing in popularity! This style allows you to customize your jewelry for any outfit, mood, or special occasion or theme. With so many options you can create the perfect piece for everyday as well as any special event! Pick your favorite snap button jewelry base – whether it is a bracelet, necklace pendant, ring or earrings – and then choose your favorite snap button designs creating a completely custom piece to express your own style!
Where do you get your Snap Button designs?
Our patterned designs have been created by the TACtile Studio founder – Terry A. Cutlip. She previously owned a business called Sassy Designs which offered digital designs and templates for professional photographers as well as photography backdrops printed from her digital paper designs. It was a client of hers – Tiffany Green, of Tiffany Green Photography and Designs – that first licensed a handful of her designs to create Snap Button Jewelry. The rest is history in the making!
How are Snap Buttons sold?
Snap Buttons are sold individually, with the exception of our pre-designed multi-snap bracelets. While our pattern collections are designed to coordinate together, they also coordinate well with other patterns in our catalog and also with our non-patterned snap buttons. This allows you to completely customize your jewelry for a one-of-a-kind piece - or coordinating pieces - that express who you are!
Are there other accessories available to use with Snap Buttons?
Currently we offer leather keychains and pop-grips for cell phones and mobile devices in addition to the jewelry pieces with more items planned to be launched soon!
How do I care for my Snap Buttons and Snap Button Jewelry?
Snap Buttons and jewelry pieces should simply be wiped down with a dry cloth to keep them looking new. No water, chemicals or cleaners necessary. Snap Buttons should not be immersed in water as water can damage the pieces, especially water containing chlorine. If the glass on the Snap Button gets dirty or sticky it can be wiped clean with a lens cleaning cloth. Lens cleaning cloths contain just a small amount of alcohol and will polish the glass up without damage.
What is the guitar pick for?!
Every order will have included with it a black guitar pick. The pick aids in removing your Sassy Snap Buttons from your jewelry and accessories, Simply slide the pick between the base of the Sassy Snap Button and the top of the snap button holder on the jewelry and then you will easily be able to "pop" it out without causing any damage to either piece.
What are Snap Buttons and Snap Button Jewelry made of?
Our Snap Buttons and metal Snap Button jewelry are all nickel and lead free. Snap Buttons are silver or rhodium plated with a copper base which should not cause any allergic reactions even in people that have previously had a metal allergy. Most of our pendants and bracelets are the same material except where noted that they are stainless steel. All necklace chains are stainless steel.
What materials are the non-metal bracelets and accessories made of?
We offer genuine leather bracelets in addition to the stainless steel and other metal bracelets. Our genuine leather bracelets come in a variety of styles and colors and both single band and multi-strand band styles. Their metal closures and snap button placements are typically silver or rhodium plated copper unless otherwise noted.
I already own snap button jewelry pieces. What size are your snap buttons?
Our Snap Buttons are all designed for 18mm-20mm snap button jewelry. All of our jewelry pieces are also for 18mm-20mm snap buttons. We do not offer any snap buttons or snap button jewelry pieces in the smaller 12mm size.
CUSTOM GRAPHIC DESIGN
What types of custom graphic design do you offer?
Anything from a custom logo and branding to a custom photo album to commemorate any special occasion or milestone. Custom holiday greeting cards, event invitations, and thank you cards are also available. If you have a custom design project in mind I'd love to chat with you about your ideas! Please use the contact form to get in touch!
Samples of previous projects are available upon request.
ORIGINAL PAINTINGS
What is the painting process?
All paintings are 100% original, one of a kind works of art. They are created using top quality acrylic paints, mixing mediums and finishing sprays to ensure they last for years to come.
Each painting is hand poured using a variety of paint pouring styles and bold combinations of colors. They cure for at least 48 hours before they are finished with a protective clear coat.
How are paintings finished?
Each painting is coated with a triple thick clear coat once the paint has dried and cured. The canvas is then backed with black paper just as our gallery wrapped art prints are finished. They come with a sawtooth hanger for hanging which can easily be moved to re-orient the painting to any direction.
Each painting is then signed and dated by the artist.
Do you accept custom orders?
Fluid acrylic painting is a very abstract and organic process. While custom orders can be accepted you are limited to requesting canvas size and color palette only. The outcome, or look of the painting, can not be guaranteed except to say that it will match the quality currently showcased in the online shop. Please contact the studio via the contact form to discuss your project in detail.
A note regarding small blemishes in paintings:
Each painting is a work of art. While everything is done to minimize blemishes while the painting dries and cures, sometimes cracks, slight crazing, or other blemishes are inevitable. Each small blemish adds character to the artwork. Once the painting is sealed with the clear coat and fully cured any cracks or other small blemishes will not enlarge or increase.
CUSTOM MEMORIAL ART
What is custom memorial art?
Custom memorial art is the creation of a one-of-a-kind piece of art that infuses the cremains of your loved one into the paint used in your piece. You choose the size and colors to be used. Cremains can be infused into some or all of the paint used in the piece.
What types of cremains can be used?
Cremains from a human loved one or an animal loved one can be used in custom memorial art pieces. You can also choose to have cremains from more than one loved one in a single custom memorial art piece.
How do the cremains get to the studio?
If you are local (Cleveland, OH) pick-up or drop-off can be arranged. Otherwise, cremains can be mailed to the studio via USPS. The studio will supply you with the proper shipping materials as there are strict guidelines that need to be followed when shipping cremains. Cremains can ONLY be shipped via USPS Priority Mail Express. Courier services such as UPS and FedEx do not allow for this. Additionally, due to the restrictions custom memorial art pieces can only be offered to those living in the continental US.
How much of the cremains will be needed?
Only a small amount is needed - even for the largest of paintings. The studio will ship you detailed information for collecting and sending the proper amount of cremains depending upon the size canvas you request for your piece.
If there are leftover cremains what happens to them?
All of the cremains sent to the studio will be used in your memorial art piece. This alleviates the need to return any portion or scatter them in nature.
What is the turn around time on a memorial art piece?
Typical turn around time for any custom painting is 2-3 weeks. This includes creation time, drying/curing time for the paint, and drying/curing time for the clear coat protective sealant. You will be advised of the current turn around time frame at the time you place your custom order and again when the studio receives the cremains for your project.
Can more than one piece be made if multiple family members want one?
Of course! You can order any selection of sizes and wrap depths depending on what each family member would like for their memorial piece. All pieces will be created at the same time, using the same paints and the same collection of cremains that are sent to the studio. Pieces will all be similar but slightly different as showcased in the samples of previous memorial projects that have been created.
REFUNDS/RETURNS
Do you accept returns or offer refunds?
Art Prints/Paintings/Custom Art:
We do not accept returns or offer refunds due to the custom nature of the majority of our artwork and the print-on-demand nature of our art prints. In the event an item is damaged in shipping we will assist in filing a claim with USPS as each package is insured for the full value of the product(s) in each order.
Sassy Snaps Return / Refund Policy
Returns are only accepted on broken or damaged jewelry and snap button items. A replacement item will be sent to you. TACtile Studio will cover the cost of shipping for the return of the broken/damaged item(s) as well as the cost of shipping for the replacement item(s) to be sent. Returns must be postmarked within 7 days of the delivery date to qualify for replacement. No cash or credit refunds will be given.
If you need to make a return please email us at: Terry@TACtile-Studio.net to obtain a return authorization.